Q.  I saved a quote how do I recover it ? A.  Click on the shopping cart in the header at the top of the page, click on recover quote about halfway down the page and enter your reference number. Q. I saw an item at a price and checked it specification then when I went to order it the price had increased. Why ?

A. The Jerboa website is updated constantly and therefore prices and availability on the website can change at any time.

Q I saw a product yesterday on the website but I have been back to the product today and there is no buy button.

A. As products come in and out of stock we have to temporarily disable the purchasing option, when we have available stock the buy option will be available.

Q: How do I search for the products I want to buy?

A: There are several ways to locate products. The first way is to use the product search box on the left hand side below the navigation bar. If you don't know the details of the product you're looking for, you can use the navigation bar to look for the product type, i.e. wagglers, pole accessories and drill down to the exact product by browsing our on-line catalogue.

Q: Why can I not speak to a sales person?

A: The Jerboa web site is designed to enable our customers to browse at their leisure without pressure. With our easy to navigate site you can choose the product that meets your needs at your leisure. This, we believe is the best way to present our products to our customers. If you have any questions relating to a sale contact us a sales@jerboa-ltd.com.

Q: Why should I register at Jerboa?

A: You do not have to register with Jerboa to shop on line or browse the online catalogue, but there are several advantages to registering as a Jerboa customer. Firstly registered customers get access to emails containing the latest products, price drops, "end of line stock" and product discounts. Registered customers will also find it easier to shop at Jerboa. and review previous orders.

Q: I would like to register but I do not want to receive information from other companies.

A: We do not pass on your personal details to any other third party companies and only use any information given by you to provide you with information, special offers and keep you up-to-date with deliveries from ourselves.

Q: I would like to register but I do not want to receive the weekly emails containing the specials.

A: If you do not wish to receive our email specials please just send an email to sales and we will remove you from our email list. As a registered customer you will still receive emails detailing the status of your order. There is also an unsubscribe option on each specials email; this will remove your name from any further email specials automatically.

Q: I want to order something from the site but how do I know my credit card is safe?

A: Jerboa uses a secure payment gateway, currently one of the safest ways to buy on the internet. As soon as you enter any details about your order you are transferred to a secure area of the site. Here we ask you for some basic details relating to your order. You are then transferred to a secure payment site before any of your credit card details are taken. Once your details are taken all information relating to the transaction are encrypted and stored on the secure server behind a number of firewalls and other security measures.

Q. Can I have my orders delivered to a different delivery address from my credit card billing address.

A. Your goods can be delivered to a different address, but you can only do this after 2 orders have been delivered to your credit card billing address and you are a registered customer of Jerboa ltd

Q: I have ordered several items some of which are not in stock will you deliver the items separately?

A: Because only one order was placed the items will all be delivered together when the "out of stock" items are back in stock.

Q: If I place an order am I able to change it at any stage?

A: We start work on all orders as soon as the buy button is pressed, therefore amendments to orders may not always be possible

Q: How can I find out the progress of my order?

A: To find out your order progress go to view orders, on this screen you will see the progress of all of your orders. You will also see all of the previous orders you have placed and their final status.

Q: Can I order outside of the United Kingdom?

A: Unfortunately Jerboa only delivers to the United Kingdom at the present.

Q: Is it possible for me to specify a timed delivery?

A: Unfortunately it is not possible to specify a timed delivery; although most orders are delivered between 9am and 6pm Monday to Friday.

Q: I was out when the royal mail tried to deliver a parcel, what should I do next?

A: If the parcel could not be delivered then they will leave a card dealing with the delivery. You must then contact the depot directly to arrange a suitable time for re-delivery of the goods. You may also pickup the goods in person at the depot. (please take along suitable forms of identification).

Q: I am a registered customer, but I am unable to logon to the website, what should I do?

A: Please contact us detailing the problem, and we will endeavour to respond within 12 business hours.